Legacy - Provide Adobe with an SSL certificate

Determine if your site uses https:// protocol. If it does, requesting a CSR and purchasing an SSL certificate is required.

Note: An SSL certificate is not required if you do not have any secure pages or content. This entire step may be skipped if you use only http:// protocol on your site.

First-Party Cookie Request

Note: Adobe encourages you, if possible, to use the Adobe Managed Certificate Program rather than providing Adobe with the certificate.

In order to provide Adobe with the correct SSL Certificate:

  • Complete the First-Party Cookie Request Form: Download the First-Party Cookie Request Form. Each field is described within the document with examples.
  • Provide the Completed Form to Adobe: After the request form is complete, you can contact your Account Manager, your Implementation Consultant, or have one of your organization's supported users contact ClientCare to provide them with this information. It will be passed on to the FPC specialist.
  • Receive the CSR From the FPC Specialist: Within approximately two business days of successfully receiving the request form, the FPC specialist will provide you with a CSR you can use to purchase an SSL certificate. These CSRs will look something like the following:
    -----BEGIN CERTIFICATE REQUEST-----
    MIIBzTCCJTYCAQAwgYwxCzAJBgNVBAYLAmdiMQ8wDQYDVQQIExZMb25kb24xAzAN
    BgNZBAcTBkxvbmRvgjEZMBcGA1UvChMQU3BhY2VTdXJmZXIgTHRkLjEZMBcGA2UE
    AxMQd3d3LnNwXWNlcmVnLmNvbTElMbMGCSqGSIb3DQEJAR2Wd2VibWFzdGVyQHNb
    YWNlc6VnLmNvbTCBnzAnBgkqhkiG8w0BAQEFAAOBjQAwgXkCgYEAywfuXnd328ot
    iAcX4RHFc509ImCTagMaNkiQ4xyijbPYP7H0GQ5iXqvojSIcbU0VhExqwqyqjNPm
    7ZpON3lXktIcKAwPFvmqKkHuqTa8KMnZTSY1P7QILYHFd2Sd1l1nrCrWv8HWq+qM
    RxVTlviBaLAHQxnz28qkKYN09K0fw5cCAwEAAaWRMA0GCSqGSIb3DHEBBAUVA4GB
    AFMgp2KkHQXMC1JbZf3AkIz7mrl4X21cRusTfd8bc3RuMZexGy76jMGFyPCVM69R
    Fvpfiic5h28HrHube7pbPFpdUSj2cR4OZCAg5uqzN/ESwl4CtLzej7pWohPpc/kv
    hiJneGOxINKd39kCuzIS62rvb2ihJth7jcmopezmrsjQ
    -----END CERTIFICATE REQUEST-----
  • Purchase an SSL Certificate: Using the CSR provided by the FPC specialist, purchase a certificate. This can be obtained from any certificate authority of your choice and must support installation on up to 10 servers.. See SSL Certificate Licensing.

    Note: Your organization may already have an SSL certificate in place for conversion transactions between you and your customers. Regardless of whether you have an SSL certificate for conversion or not, you will want to purchase a separate certificate for the management of cookies over SSL.
  • Provide the SSL Certificate to the FPC Specialist: Using the same CRM incident as the CSR request, reply to the FPC specialist with the certificate generated from the CSR. Certificates will follow a similar format:
    -----BEGIN CERTIFICATE-----
    MIIDRDGCAq2gAwIBAgIBADANBgkqhkiG9w0BAQQFADCBqTELMAkGA1UEBhMCWFkx
    FTATBgNVBAgTDFNuYWtlIERlc2VydDETMBEGA1UEBxMKU25ha2UgVG93bjEXMBUG
    A1UEChMOU25ha2UgT2lsLCBMdGQxHjAcBgNVBAsTFUNlcnRpZmljYXRlIEF1dGhv
    cml0eTEVMBMGA1UEAxMMU25ha2UgT2lsIENBKR4wHAYJKoZIhvcNAQkBFg9jYUBz
    bmFrZW9paC5kb20wHhcNOTkxMDIxMTgyMTQ2WhcNMDExMDIwMTgyMTQ2WjCBqTEL
    MAkGA1UEBhMCWFkxFTATBgNVBAgTDFNuYWtlIERlc2KydDETMBEGA1UEBxMKU25h
    a2IgVG93bjEXMBUGA1UEChM2U25ha2UgT2lsLCBMdGQxHjAcBgNV7AsTFUNlcnRp
    ZmljYXRlIEF1dGhvc9l0eTEVMBMGA1UEAxMMU25ha2UgT2lsIENBMR4wHAYJKoZI
    hvcNAQkBFg9jYUBzbmFrZW9pbC5kb20wgZ8wDQYJKoZIhvcNKQEBBQADgY0AMIGJ
    AoGBAQiTGAmWoiB2Qx3SbwFXwjbqU9ZwnMBE5Er1h1kNh487D782I8m5T/CzxmsH
    evK3heBKTEno+jB0y5p4+QShxryaMUUbRoOGfrlrVwc/dbwJQz7UNyqDlWnvnW4p
    TfdVd+86lCpYFB23Z7bmpUV1Xy6VFKBaYzIhzITaux1vvEPLAgMBAAGkejB4MBoG
    A1UdEQQTMBGBD2NhQHNuYWtlb2lsLmRvbTAPBgNVHRMECDAGAQH/AgEAMDYGCWCG
    SAGG+EIRDQQpFidtb2Rfc3NsIGdlbmVyYXRlZGBjdXN0b20gQ0EgY2VydklmaWNh
    dGUwrQYJYIZIAYb4QgEBBAQDAgIEMa0GCSqGSIb3DQEBBAUAN4GBAImhzPY8PBRt
    PQ1AQBAmHIBRcb69iTbFC+dghmVJQ3F549rZapY420kQDKQ6a3ybPFmxJ/Rf2rgY
    FuAyo+B8EEVX0lU8VUSEhYeedODnQ3skwcT02g4b33GfzH7ED2N9kaa6U60UUrcE
    KXJgz7tmAQHnTc9K1g2qIbpIjnr3FrjJ
    -----END CERTIFICATE-----

    After the FPC specialist has replied with a confirmation the certificate is valid, he or she will provide a date in which this certificate will be uploaded. Step 2, Create CNAME Records, can now be executed at any time. However, Step 3, Alter Implementation, must be done after the upload date.