Install ClickMap

Prerequisites and steps to install the ClickMap plug-in (formerly known as Visitor Click Map).

  • You must be logged in to your system with Administrator permissions.
  • You must have administrative permissions within Reports & Analytics or belong to a group that has been granted ClickMap access.
  • You must be logged in to Adobe Analytics.
  • Minimum system requirements:
    • Windows XP, Windows Vista, or Windows 7.
    • OS X 10.3 or later
  • Minimum browser requirements:
    • Microsoft Internet Explorer 6.0 or later.
    • Firefox 3.0 or later
  • Adobe Analytics code requirements:
    • Adobe Analytics tracking code version G or later. For assistance, please contact your company's supported users.
  1. Navigate to Adobe Experience Cloud > Analytics > Tools > ClickMap.
  2. Click Install Now.
  3. Click Yes when asked if you want to install the ClickMap plug-in.
  4. After the installation has completed, reboot your machine.
  5. You can verify that the plugin was successfully installed by doing the following:
    1. Internet Explorer: Ensure that the ActiveX plug-ins are enabled by going to Tools > Internet Options > Programs > Manage add-ons.
    2. Firefox: Ensure that the add-on is enabled by going to Tools > Add-0ns > Extension tab.