Billing

The Billing page lets you access billing information, including traffic details for each report suite. Only an authorized administrator has access to this page.

Note: If access to the billing tab is disabled for your company, contact your Account Manager.

The traffic overview data from the billing page lets you correlate page view data in reports with billable server calls on your invoice. The Billing page lets you do the following:

The Billing page organizes information by month.

To view monthly traffic overview data, locate the month where you want to view traffic data, then click View.

The resulting Monthly Invoice report includes the following information:

Column

Description

Report Suite

The report suite involved in the data collection activity.

Location

The data center that stores the report suite data: San Jose (California), Dallas (Texas), Pacific Northwest (US), London (UK), or Singapore. In most cases, all company report suites are located in the same data center.

Primary Server Calls

Requests received directly from website visitor browsers or the Data Insertion API. Includes Primary Hits (Page Views), Primary Custom Events, Primary Download Events, and Primary Exit Events.

Secondary Server Calls

Copies of primary server calls created by multi-suite tags or copied/moved by a VISTA rule.

If a secondary server call has been moved (not copied) to a different report suite by a VISTA rule, the Billing page identifies this transfer with a negative number. In this case, the accumulated secondary calls are deducted from the primary server calls.

Total Server Calls

The combined total of primary and secondary server calls for this report suite at the given location.

Page Views

Page view totals for each report suite. You can confirm page view values in Site Metrics > Page Views.

Downloads

Download totals for each report suite. You can confirm the download values in Site Content > Links > File Downloads.

Custom Links

Custom link totals for each report suite. You can confirm the custom link values in Site Content > Links > Custom Links.

Exit Links

Exit link totals for each report suite. You can confirm the exit link values in Site Content > Links > Exit Links.

Note: To obtain a working copy of the Monthly Invoice report, copy it onto your clipboard, then paste it into a spreadsheet program such as Microsoft Excel*.

Reporting Date vs. Processing Date

In the reporting user interface, the data presented is always attached to the Reporting Date, which is the timestamp that is attached to the event.

Usage/Billing, on the other hand, always uses the Processing Date, or when the data was actually processed in the system. Due to basic latency, data imports, or event time zone differences (everything is processed in Pacific Time) the Reporting Date and Processing Date do not typically match up completely.