Frequently asked questions

Common questions and answers for administrators in the Experience Cloud.

How do I know if my solutions are enabled for core services?

If your implementation has not been provisioned for core services, see Enable your solutions for core services, which describes how to:

For more assistance, Contact Adobe Support.

Does Adobe charge my company for Experience Cloud access?

No. The Experience Cloud is included at no additional charge. However, certain core services might have additional costs.

Why does my company need to log in through the Experience Cloud interface?

The functionality provided by the Experience Cloud interface adds new value to your business. It also will be the standard path for accessing solutions going forward, eventually replacing other individual solution login flows. Logging in through the Experience Cloud will facilitate a smoother transition later.

How do I resolve concerns about migrating my company?

Contact Adobe Support.

What is provisioning?

Provisioning in the Experience Cloud means:

How do I manage users and product profiles?

What do I do if someone cannot log in to the Experience Cloud?

Admin Console administrators can grant access to users. Users are sent emails with sign-in instructions.

You might need to Contact Adobe Support to verify that your company has been fully provisioned.

Where can a user go to manage account linking?

Some users might need to link their solution (Analytics) account to the Adobe ID or Enterprise ID.

See Link a solution account to an Adobe ID.

How do I manage user account profiles and organizations?

See Organizations and account linking.

What is an organization?

An organization is the entity that enables an administrator to configure groups and users, and to control single sign-on in the Experience Cloud. The organization functions like a log-in company that spans all the Experience Cloud products and solutions. Most often, an organization is your company name. However, a company can have many organizations.

Where can I find my IMS organization ID?

See Find your Organization ID. The ID is displayed on the Experience Cloud landing page and the Administration page.

Alternatively, administrators can log into the Admin Console (https://adminconsole.adobe.com) for a specific organization, and you will be able to see your IMS org ID in the URL.

For example, in the following URL:

https://adminconsole.adobe.com/C538193582390300A495CC9@AdobeOrg/overview

the ID is:

C538193582390300A495CC9@AdobeOrg

What should I do when one of my users leaves my company?

Their access should be removed from the solution itself. They will not be able to access the product from the Experience Cloud or through the direct login. You should also remove them at the Experience Cloud level.

What is an Adobe ID?

See Identity Types.

Can I link solution accounts for my users?

No. Users must link their own solutions with their user names and passwords.

Why do I see Social when my company does not have it?

Adobe Social is a product that can be sold with Analytics. Therefore, if you have Analytics you will see this solution, but you will not have access unless you have purchased it.

How do I share a report or a campaign to the Experience Cloud?

An Analytics report or a Target campaign are examples of assets that you can share in the Feed.