Setting: Rights Requests

How Requesting Rights Works

When you bring user-generated content (UGC) into a Livefyre App, the content includes tacit permission for reuse. You cannot use content from Twitter or Instagram for other purposes without the author’s permission.

The following rights statuses are available from Library Assets, App Content, ModQ, and AEM Commerce:

  • Granted. When the author grants you the right to reuse their content, the status of the asset changes to Granted.
  • Expired. Livefyre monitors the Instagram and Twitter stream for the author’s reply for 14 days. After 14 days, the request expires, the rights request status changes to Expired, and you can send a second request or remove the item from your Library.

  • Requested. Request permission for content from the Library. After you request permission, Livefyre sets the asset status to Requested.

  • Needs Review. If the author replies with a note that does not include your #approvalHashtag, the status of the asset changes to Needs Review.
  • Request Failed. Request failed to be sent (due to expired token, etc.).
  • Request Pending. Queues the Rights Request so that not too many are sent at one time.

Managing Rights Requests

You can manage Rights Requests in the following ways:

Set up Rights Management

Before you can define Rights Request Settings, you must configure one or more social accounts for Instagram or Twitter. For more information on how to configure a social account, see Social Accounts.

Note: You can configure rights management at the Network level only. You cannot configure site-specific rights management.
  1. Within Livefyre Studio, navigate to Network Settings > Rights Management.
    Note: You will need Moderator or Administrator network-level permissions in order to set up Rights Management Accounts.
  2. Select +Add New Account if you do not have any Rights Management accounts set up.
  3. Click Create New Setting.
  4. Fill in the displayed fields. All fields are required.
    • Display name: Enter a display name to identify the Twitter or Instagram account to use for your Rights Request account. This name is internal only.
    • Enabled: Set to on by default. Enables rights management for the account.
    • Approval hashtag: The hashtag that the content owner will use to indicate that they consent to use their content.
    • Terms and conditions: A link to your network’s Terms and Conditions for the reuse of content. This field is case sensitive.
    • Network and sites: The network or site for which this account can request content reuse rights. To make this account available across your entire network, select the first item in the list, or limit to specific sites using the Command/CTRL key.
    • Default message: A message to display with your Rights Request. You can override this message when you request rights.
      • Livefyre presents one of the default messages to moderators when a moderator issues a request to a content author. Moderators can generate another default message or edit the message before sending. Messages must include the author’s Twitter or Instagram handle ({handle}), your approval hashtag ({grantTag}), and a link to your Terms and Conditions ({termsLink}).

        Note: {handle}, {grantTag}, and {termsLink} are all case sensitive.

        Note: To prevent malicious use, Twitter wraps any included URLs with t.co formatting. To prevent your default message from exceeding 140 characters, Livefyre recommends against including URLs in your default message.

      • Best practices for writing rights request messages:
        • Create multiple default messages so you don’t sound like a robot. Save each default message prior to creating your next default message.
        • Encourage your moderators to personalize this note before sending, to prevent your network’s requests from being tagged Spam.
  5. Click Save Settings to add your Rights Request account.

Send a Rights Request from the Library

You can request the right to reuse the item for your commercial purposes from the Library.

Before you can send a rights request you must:

  • Add an Instagram or Twitter social account. For more information on how to configure a social account, see Social Accounts.
  • Set up Rights Management. For more information on how to set up rights management, see Set up Rights Management.
  1. Click on Library to access the Asset Library.
  2. (Optional) Add content to folders using the Social Search.
  3. Open a folder and click on a piece of content that you saved from Twitter or Instagram. You can see where the content originated by looking at the icon on the piece of content. For example, a piece of content from Twitter has the Twitter logo on it.
  4. Click on the ellipsis icon that displays when you hover over the content card for More Options.
  5. Click Rights to open the Rights options window.
  6. Select the account to use to request rights.
  7. (Optional) Edit the request message. If the message is missing an element or a required element is misspelled, an error message displays that specifies the incorrect or missing information.
  8. Click Send to send the request to the owner of the content.

View Rights Activity History

Livefyre keeps an audit trail of your rights activity. Specifically, Livefyre tracks:

  • Requests sent to a social network user.
  • Replies from a social network user on rights requests.
  • Content status changes. Livefyre tracks which user changed the status and when they changed the status.
  • Notes entered by a user on a rights management request.
  • System error messages.
  1. Click on Library to access the Asset Library.
  2. (Optional) Add content to folders using the Social Search.
  3. Open a folder and click on a piece of content that you saved from Twitter or Instagram. You can see where the content originated by looking at the icon on the piece of content. For example, a piece of content from Twitter has the Twitter logo on it.
  4. Click on the ellipsis icon that displays when you hover over the content card for More Options.
  5. Click Rights to open the Rights options window.
  6. View the history under Activity History.

Send Rights Request from App Content

  1. Click on Library, then App Content.
  2. Click on a piece of content.
  3. Click Actions to open the Actions menu.
  4. Click Advanced.
  5. Click OK to save the content as an asset.
  6. Click the checkbox next to Request Rights in the Advanced Options window.
  7. Click Save and Continue.
  8. Select the account to use to request rights.
  9. (Optional) Edit the request message. If the message is missing an element or a required element is misspelled, an error message displays that specifies the incorrect or missing information.
  10. Click Send to send the request to the owner of the content.

Send Rights Request from ModQ

  1. Open ModQ.
  2. Click on the Streams Premoderation tab.
  3. Click the down arrow for More Options for a piece of content.
  4. Select the account to use to request rights.
  5. (Optional) Edit the request message.
  6. Click Send Request to send the request to the owner of the content.

Manage Content with a Pending Rights Request from the Asset Library

See and modify the assets in Livefyre with a pending rights request.

  1. Click on Library to access All Assets.
  2. Use the options in the Rights filter to choose a pending rights request status (Requested, Needs Review) for specific assets.
  3. Change the Rights Request status. See Send a Rights Request from the Library for more on how to change Rights Request statuses in All Assets.

Manage Content with a Pending Rights Request from App Content

See and modify the assets in Livefyre with a pending rights request.

  1. Click on Library to access App Content.
  2. Use the options in the Rights filter to choose a pending rights request status (Requested, Needs Review) for specific assets.
  3. Change the Rights Request status. See Send Rights Request from App Content for more on how to change Rights Request statuses in App Content.

Manually Grant or Revoke Rights for an Asset from the Asset Library

Note: Manually granting rights on a piece of content is stating that you own the content. Do not manually grant rights without verifying that you own the content.
  1. Click on Library to access the Asset Library.
  2. Open a folder and click on a piece of content that you saved from Twitter or Instagram. You can see where the content originated by looking at the icon on the piece of content. For example, a piece of content from Twitter has the Twitter logo on it.
  3. Click on the ellipsis icon that displays when you hover over the content card for More Options.
  4. Click Rights to open the Rights options window.
  5. Click Manually Grant Rights.

Manually Grant or Revoke Rights for an Asset from App Content

Note: Manually granting rights on a piece of content is stating that you own the content. Do not manually grant rights without verifying that you own the content.
  1. Click on Library to access App Content.
  2. Click on a piece of content from Twitter or Instagram. You can see where the content originated by looking at the icon on the piece of content. For example, a piece of content from Twitter has the Twitter logo on it.
  3. Click Advanced.
  4. Click the checkbox next to Request Rights in the Advanced Options window.
  5. Click Save and Continue.
  6. Select Manually Grant Rights and enter a note explaining why you are manually granting rights.
  7. Click Grant to manually grant rights.