Manage Users

You can invite users to the Adobe Marketing Cloud with the Adobe Admin Console (the preferred method) or you can use the legacy provisioning process in Dynamic Tag Management.

Note: If you link your DTM company to the Marketing Cloud, you must manage your users in the Marketing Cloud.

Important:

DTM accounts created after April 5, 2016 are managed by administrators using the Adobe Admin Console in the Adobe Marketing Cloud. To manage other users, the DTM administrator must be a Marketing Cloud administrator in the Adobe Admin Console. For more information, see Delegate Administrative Roles to Users in the Marketing Cloud and Core Services Product Documentation.

For accounts created before April 5, 2016, users are managed using the Users page in DTM. For more information, see Manage Users for DTM using the Legacy Process.

There are a few scenarios to keep in mind when deciding whether to provision new users with the Marketing Cloud using the Adobe Admin Console or by using the legacy provisioning process in DTM.

  • Use the Adobe Admin Console: If the user has already authenticated to DTM for a company that does not manage users with the Adobe Admin Console (the company was provisioned before April 5, 2016), that user can be added to a new company that does manage users with the Adobe Admin Console.

  • Use the Legacy Provisioning Process: If the user has already authenticated to the Adobe Marketing Cloud and the account was created by using the Adobe Admin Console (the company was provisioned after April 5, 2016), that user cannot be added to an existing company that uses the legacy login. If this is the case, you must create a new email address to use for authentication.

Recommended best practice is to provision new users using the Adobe Admin Console. However, if there is any chance that these new users (consultants or agency representatives, for example) will need to access an account provisioned using the legacy process, you should provision that user in DTM and then link the account to the Marketing Cloud.

The provisioning process in the Adobe Admin Console is forward-looking and not backwards compatible.

DTM Basics: User Group Management Time: 5:05

By then end of this video you should be able to:

  • Understand user management
  • Understand roles
  • Understand default user groups
  • Understand how to add users to a group
  • Understand how to create a group