Instant Cross-Device Suppression is the ability to suppress users across multiple devices connected to them when a particular experience occurs on any of these devices. Use the Instant Cross-Device Suppression capability to deliver a consistent experience across devices to your users. This experience is made possible by the real-time unsegment capabilities in Audience Manager.
Instant Cross-Device Suppression delivers two key use cases: improved user experience and media efficiency.
The technical details of the real-time unsegmentation are described in length in Profile Merge Rules and Device Un-Segmentation Processes. Read on for the practical implementation of the use cases described above.
Assure that your users that have already converted (purchased a product, acquired a subscription, etc.) will not see the same messaging as before the conversion. You can obtain this using the AND NOT logic, as follows.
Your visitors qualify for the segment as long as they have not converted. As soon as they qualify for the conversion trait, they cease to follow the segment rule and are instantly removed from the segment.
You can make sure you are not flooding your users with the same creative by setting recency and frequency controls. In this scenario, create a segment with two traits, as outlined in the steps below.
In this scenario, once your users have accumulated more than three impressions, they will be removed from this segment and will not see this particular creative anymore.
Keep in mind these aspects related to processing:
For the real-time unsegment capability to work, you must map the desired segments to realtime server-to-server destinations.
For devices connected to a device by a device graph, we enforce a four-device limit regarding evaluation and unsegmentation. This limitation is described in Device Graph Options and Device Unsegmentation.
The unsegment command will be included in a batch file, that is sent to destinations every 24 hours, for multiple devices connected by the device graph.
The device must be seen in real-time (on the Edge) to prompt segment evaluation. For traits that have a time-to-live (TTL) value, even if a trait TTL is met, the device will not automatically be unsegmented until the device is next seen in real-time. Read more about how to Set a Trait Expiration Interval.
If you are using the DCS API to on-board rule-based traits in real-time, you can trigger the unsegment with the use of the AND NOT logic. Read more about sending data to the DCS API.
Keep in mind these aspects related to timing:
A segment will be stored on the Edge for the same time period as a device profile is stored on the Edge, namely 14 days since last real-time interaction. Read more about data retention in our Data Retention FAQ.